Privacy Policy

Rilix is an AI-powered assistant that helps 3PLs and others run logistics backoffice operations more efficiently, automating daily tasks like ingesting orders, drafting to customers and reflecting incoming updates into appropriate systems of records. This Privacy Policy describes how we collect, use, and share information when you use our service.

By using Rilix, you agree to the practices described in this Privacy Policy. We may update this policy periodically. If we make material changes, we'll notify you by email or through our service.

We collect information in the following ways:

We use the information we collect to:

• Provide and improve our service
• Process emails and have the AI agent suggest actions
• Integrate with your business systems of records
• Improve our AI models based on usage patterns (excluding data obtained via Google Workspace APIs)
• Communicate with you about the service
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell your information. We may share information in the following situations:

• Service providers: We work with third-party companies to help us operate our service (e.g., cloud hosting, infrastructure, integration partners)
• Business integrations: When you connect Rilix to your business systems, we share data as necessary to provide the integration
• Microsoft services: For authentication and email access through Microsoft services
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of our business

You have the following options regarding your information:

• Access and update: You can access and update your account information through your account settings
• Delete your account: Contact privacy@rilix.ai or the team at Rilix to request account deletion

If you have questions about your privacy rights, please contact us at privacy@rilix.ai.

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect, the right to delete your information, and the right to opt-out of sales (though we do not sell your information).

Residents of other U.S. states may have similar rights under applicable state laws. To exercise any privacy rights, please contact us at privacy@rilix.ai.

Rilix integrates with Microsoft services for email access and authentication. When you use our service:

• We use secure authentication through Microsoft (we never see your password)
• We access your email content and attachments only when you use the extraction feature
• Microsoft's privacy policy also applies to your use of our service
• You can revoke Rilix's access to your Microsoft account through your Microsoft account settings

For more information about Microsoft's privacy practices, please visit Microsoft Privacy Statement.

Rilix integrates with Google services for Gmail access and authentication. When you connect your Google account:

• We use secure OAuth 2.0 authentication through Google (we never see your password)
• We access your Gmail messages and attachments only for the purpose of extracting order data
• Email data accessed through the Google Workspace APIs is used solely for order extraction and is not used for advertising or any unrelated purpose
• We do not sell, share, or transfer your Google user data to third parties for advertising, data brokerage, or any purpose unrelated to providing our service
• Humans are strictly prohibited from reading or reviewing Google user data, with the following limited exceptions:
  • You provide explicit, documented consent for us to view specific data to resolve a customer support issue
  • It is strictly necessary for security purposes, such as investigating abuse
  • It is required to comply with applicable laws and regulations
  • The data has been aggregated and anonymized for internal operations

  In all such allowed cases, access is tightly restricted to authorized personnel with appropriate access controls in place.

• You can revoke Rilix's access to your Google account at any time through your Google Account settings

Rilix's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For more information about Google's privacy practices, please visit Google Privacy Policy.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the “Last Updated” date at the top of this policy
• For material changes, we will notify you via email or through a prominent notice in the application
• Continued use of Rilix after changes become effective constitutes acceptance of the updated policy

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We will respond to all inquiries within a reasonable timeframe, typically within 30 days.